Refund Policy
Futuristic productivity with AI-driven insights and precise time tracking, boosting creativity and effortlessly gaining actionable insights.
Futuristic productivity with AI-driven insights and precise time tracking, boosting creativity and effortlessly gaining actionable insights.
Our Mission
At 3rd Eye, our mission is to empower teams with intelligent tools that combine time tracking, employee monitoring, and productivity insights all in one powerful platform. Through features like idle time detection, screen recording, activity tracking, and automated reports, we help teams optimize workflows, stay focused, and make every minute count.
Our Vision
At 3rd Eye, our mission is to empower teams with intelligent tools that combine time tracking, employee monitoring, and productivity insights all in one powerful platform. Through features like idle time detection, screen recording, activity tracking, and automated reports, we help teams optimize workflows, stay focused, and make every minute count.
Refund Policy for 3rd Eye
At 3rd Eye ("Company," "we," "our," or "us"), your privacy and trust are at the core of what we do. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your information when you use our services via the 3rd Eye platform (the "Service").
1 Free Trial
All new users are eligible for a **15-days free trial** of 3rd Eye. During this period:
- No charges apply
- Full access to core features is granted
- You may cancel anytime before the trial ends to avoid billing
2 Paid Subscriptions
2.1 Billing Terms
- Subscriptions are billed in advance (monthly or annually)
- Payment methods are securely processed by third-party providers
2.2 Cancellations
- You can cancel at any time via account settings
- Cancellation is effective at the end of the current billing cycle
- No partial refunds are issued for mid-cycle cancellations
3 Refund Eligibility
Refunds are only provided in the following scenarios:
3.1 Billing Errors
- Duplicate charges
- Incorrect plan billed
3.2Technical Failure (on our side)
- Service unavailable for 72+ hours due to system faults
- Unresolved critical issues after support escalation
3.3Accidental Upgrade
- Contact support within 48 hours of mistaken plan upgrade
Refunds are NOT issued for:
- Change of mind
- Unused features
- Account inactivity
4Enterprise Plan Refunds
Enterprise customers are governed by custom Service Level Agreements (SLAs). Please refer to your SLA terms or contact your account manager for refund conditions.
5Refund Request Process
To request a refund:
- Email info@3rdeye.app with your account email, transaction details, and reason
- Our team will review and respond within **3–5 business days**
- Approved refunds will be processed within 7–10 business days via original payment method
6Policy Updates
We reserve the right to revise this Refund Policy. Changes will be published on our website with updated effective dates.
Thank you for using 3rd Eye, we value your trust and strive to support your success.
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